gDiapers is the trading name of Down to Earth Designs, registered in the United States and UK with VAT number GB249768937. This page was last updated on 23rd of September 2016. The following are general terms and conditions of gnappies.com and govern the use of the site. Note that we no longer have ecommerce on this site, but the below terms remain for any future ecommerce activity that may occur.
2. Security - For any ecommerce, we work to protect the security of your personal and payment information during transmission by using Secure Sockets Layer (SSL) software, which encrypts the information you input.
3. Payments - Payments may be made either by credit card or debit card. Transactions are made through a secure payment gateway operated by Worldpay. At no time does any employee of this website have access to your credit card details. Your credit card details are not stored or recorded on gnappies.com.
4. Terms of Sale - Should you buy any goods from gnappies.com you will be contracting with gnappies.com on the terms outlined below and not with any third parties. Please read these terms and conditions carefully. If you do not agree with the Sales Terms, do not order any goods from this shop.
4a. Stock Availability – items purchased through gnappies.com are normally available for dispatch the same day of ordering if ordered before 1pm or next day if ordered after 1pm Monday - Friday. If any item you have chosen is unavailable, gnappies.com will contact you via phone or your email address and set out the options that are available to you.
4b. Inventory and Prices - gnappies.com retains the right to suspend supply of goods displayed if it is out of stock or for general site maintenance and may do this without warning or notice. gNappies also retains the right to change prices without notice or warning. Current prices of all goods are clearly marked on the product page and these are inclusive of VAT (if applicable).
4c. Order confirmation - Once you have placed an order with gnappies.com you will receive an email confirming receipt of your order and a further email confirming dispatch of your order. The email confirming dispatch of your order represents acceptance by us of your order.
4d. Refunds - Refunds are made by the same method used to make the initial order.
4e. Promotions, discount codes and special offers - gnappies.com may offer discount codes, special offers and promotions from time to time and may terminate these offers without prior notice. Receipt of a discount code does not provide a guarantee that the code will be accepted once the discount period has expired. Discount codes do not apply to items covered by a promotion or to which a discount has already been applied. This includes promotional items added to the basket at no charge to the customer. Promotional items must be ordered prior to the end of a promotion in order to take advantage of any discounts attached.
4f. Deliveries – If your order is damaged during delivery please contact the retailer from whom you purchased the product. If your order was purchased through gNappies.com, please contact us to report the problem.
4g. Cancellation and Returns - You have a legal right to cancel your order within seven days of the date of receipt of your goods, as long as you return them unused and new in their original packaging. Because we want you to be completely satisfied with all of your purchases from gNappies we have extended the returns period to 30 days. So if you are not completely happy with your product then let us know and we will happily refund or exchange the item if you contact us within 30 days. Returned items should be sent complete with their original packaging and a note of your order number, reason for return and wish for either a refund or replacement. As the products are hygienic, we are not able to accept the return of used or opened packs. If we have made a mistake or the item is damaged or defective we will reimburse the delivery charges you incurred in returning the item to us.
4h. Force majeure -We will not be held responsible for failure or delay in the carrying out of our obligations under the contract arising out of any cause outside our reasonable control or by inability to procure materials or articles except at higher prices due to any such cause and in such circumstances we shall be entitled by notice to terminate the contract in whole or in part without incurring any liability to you.
4i. Customs, Duties and Local Taxes - For delivery outside the European Union, you may be subject to import duties and taxes, which are levied once the package reaches the destination country. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from us, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
5. Competitions - The following rules are applicable to all competitions conducted by or on behalf of gnappies.com until further notice or until amended.
5a. By entering the competition, entrants (or voters for a particular entrant) together with any other member of the public involved (all such persons being referred to as 'entrant') hereby agree to be bound by these rules as amended from time to time, and by any competition instructions.
5b. It is the responsibility of entrants to keep themselves informed as to any updates of these rules, and they acknowledge that any failure to comply with these rules could lead to their disqualification without reasons being given or opportunity for challenge.
5c. On completing and submitting a competition, you will automatically be entered into a draw for one of the prizes. No correspondence will be entered into and the winners will be notified by post or email within 28 days of the closing date.
5d. The competition is not open to employees of gnappies.com or companies partnering with us or otherwise involved in the competition. No cash alternative will be offered. The prize (s) described are available at the date of publication. Events may occur that render the promotion or the awarding of the prize impossible due to reasons beyond the control of gNappies, which may at its discretion vary or amend the promotion and the reader agrees that no liability shall be attached to gNappies as a result thereof.
5e. Proof of emailing will not be accepted as proof of delivery and no responsibility can be accepted for entries lost, delayed, mislaid or for any technical failure or for any event which may cause the competition to be disrupted or corrupted.
5f. Unless otherwise stated, entry to all competitions is restricted to entrants of 18 years of age or over.
5g. The decision of gnappies.com is final and it is a condition of entry to any competition that the entrant agrees to be bound by these rules whether they be published or not, and that the decisions of the judges on any matter whatsoever arising out of or connected with the competition are final.
5h. No purchase is necessary and no more than one entry per household.
5i. Competitions open to UK residents only, unless otherwise stated.