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To our incredible gCommunity

July 1, 2020

not goodbye - build back better

» Questions and Answers

As many of you know, we have been working tirelessly on the next generation of our products for the last few years. Our hope was to launch the new range of gNappies in 2020 and phase out the current line.
 
As it turns out, the universe had other plans for us. Like so many other businesses, the COVID-19 pandemic ground our supply chain to a halt. Not only are we unable to bring our new g innovations to you this year, but our current product supply has also been severely impacted.
 
We have limited inventory and unfortunately will not be having any new product arrive in 2020.

We appreciate this is not ideal for our gMums & dads but we are determined to turn lemons into lemonade and #BuildBackBetter .

We are taking the opportunity to look at our supply chains, our materials, and incorporate all your fabulous feedback in order to create new and improved gPants and inserts. We are also exploring creative ways to bring our gCycle projects to life in a post-COVID world. 

We wish we could give a clear date for when our new products will be available, but unfortunately it's too soon to say. We appreciate you will have lots of questions about the current product line and what’s in store the next few months. We have done our best to provide answers below, and will be hosting Facebook Lives over the coming weeks to answer your questions.  
 
The gCommunity has always been so much more than just nappies and we hope you continue to engage with us. In fact, a big part of our #BuildBackBetter work is to expand our “It Takes a Village to Raise a Parent” platform. Kim and I are looking forward to interacting more with you all as we roll out new programs in August.
 
In closing Kim and I would like to thank you, our amazing community for all your support. We would also like to thank our brilliant gTeam, both past and present, for their incredible commitment and passion for gDiapers.  
 
From the bottom of our hearts, thank you. 

Jason & Kim 
The parents behind gDiapers

 

Questions and Answers

When will gDiapers/gNappies be back and in what form? 

We are currently working on new-and- improved gPants and inserts but we don’t have a launch date yet. In addition, our new gCycle product line will be launching in the near future.

Will the new products work with the current gDiapers/gNappies?  

Yes. We are taking the opportunity to upgrade our gPants but have every intention that our new products will mix and match with current versions.

Will you bring back cloth inserts?

We are absolutely doing our best to re-invent our cloth inserts and have them available in early 2021. 

Will you still have pouches if I buy used gPants second hand? 

We have plenty of pouches available for our retailers to buy over the coming months. 

I already have gPants, what other inserts are compatible with them?

Thanks to the magic of the gPants pouch nearly any absorbent material will work with gPants. You should have no trouble finding a suitable insert option. Make sure to join our gMum group on Facebook as well for other recommendations. 

What’s happening to the gMum Facebook Group? 

The Official gMum group won’t be going anywhere! Although it won’t be managed by our US-based gTeam any longer, Kim and Jason will manage it from Sydney and would love to still connect with you there! 

Where can I go for gDiapers/gNappies support? 

Customer Service inquiries will be handled as usual until July 31st. After July 31st our founders, Kim and Jason will do their best to answer questions in a timely manner.  If you have questions you can continue to use the email address info@gDiapers.com.  Please have patience in response times as Kim and Jason will be responding from Australia.  We will no longer be accepting phone calls to the Customer Service phone number. Your local retailer will also be able to help with a number of queries, supported by Steph from gNappies in the UK.

Where can I purchase in Europe?

Regular stockists will hold a limited assortment of gDiapers products.

Where can I go to find out about new products or content?

Connect with us on the gNappies Natter Group on Facebook.


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